Shipping and Return Policy

Shipping Policy

Shipping Option Shipment Time Cost (per shipment + per item fee)
Economy 5-10 business days after your order is processed* FREE on qualified orders
Standard 3-7 business days after your order is processed* $5.99 + $1.99 per item
3-Day** 3 business days after your order is processed* $14.99 + $2.99 per item
2-Day*** 2 business days after your order is processed* $19.99 + $4.99 per item
Next-Day*** 1 business day after your order is processed* $24.99 + $9.99 per item

Sales Tax

Sales tax is charged on all orders containing eligible products placed in the state of Indiana.



*Shipping time in business days (weekdays, not including holidays) after your order is processed. While the majority of packages shipped arrive within the time specified above, sometimes shipments can take longer to arrive.
**3-DAY delivery time not guaranteed to Alaska and Hawaii.
***2-DAY & NEXT-DAY: Add $10 for 2-DAY shipping to Alaska, Hawaii, and Puerto Rico. Add $15 for NEXT-DAY shipping to Alaska and Hawaii. NEXT-DAY shipments cannot be sent to Puerto Rico. NEXT-DAY and 2-DAY cannot be sent to P.O. boxes or APO/FPO addresses.


Return Policy

Items may be returned up to 14 days after shipment date. No questions asked. Changed your mind? Not quite what you expected? We understand. Simply contact us for a return authorization (see below for exceptions), and return your purchase in its original condition within 14 days of the shipping date. As soon as we verify the product's condition, your refund will be issued*.



Extended Return Period

Items purchased during the Christmas season may be returned in its original condition by January 15 or 30 days from purchase date for a full refund or exchange.



Exceptions

We cannot offer returns on clearance, discontinued, vintage, or demo items. Additionally, the following items are returnable only if defective or unopened: strings, reeds, computers/equipment, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, any type of wind instrument, mouthpieces, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes and polishing cloths.

Software/soundware, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will be exchanged only for the same product. No returns on software downloads.



Handling Charges

Returned items must be in original, brand-new condition, showing no signs of wear or use. Items must also include all original packaging, manuals, warrantees, and accessories or your return may be subject to a return handling charge or rejection for return.



Abuse of Return Privileges

We understand that an honest return policy is important for you to have confidence in your purchase. Unfortunately, there are those who take advantage of generous return policies. We reserve the right, for those who violate the spirit of our return policy with excessive returns, to limit or suspend of return privileges.



*Refunds are for product value & tax only, excluding shipping and handling charges. If you received free shipping on your order, the uncharged shipping cost will be deducted from any refund.